Fargo Systems Data Usage Policy
This Data Usage Policy is meant to help you understand what information we collect and why we collect it.
We build a range of services that help companies such as yourselves to plan, schedule, forecast and execute transport operations using a variety of optimisation techniques and underlying data and you can use these services in a variety of ways to manage your business.
If you have any questions about this Data Usage Policy, you can contact us.
INFORMATION FARGO SYSTEMS COLLECTS
We want you to understand the types of information we collect as you use our services and why. We collect information to provide better services to yourselves and other customers. The information Fargo Systems collects, and how that information is used, depends on how you use our services and how we incorporate this information into them.
We collect information on a routine basis about the interaction of your applications, browsers, and devices with our services, including but not limited to IP address, crash reports, system activity, and the date, time, and referrer URL of your request. We collect this information when a Fargo Systems service in your application or on your device contacts our servers. Information such as this may include things like your device type, operating system, database version, company identifier, etc. together with the data being processed that enables us to provide the service.
We collect information about your activity in our services. For example, if you use our services to send messages, we may collect message log information like your company identifier, the receiving-party number, the time and date of messages, routing information and the message itself. We collect location information when you use our services, which helps us offer features like geofence alerts, ETA calculations and forecasts.
We also collect, use and share Aggregated Data such as statistical, demographic and operational data for any purpose. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity or that of any of your employees. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific operational feature, or provide information about the status of particular functionality derived from information on our systems. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this policy.
Other information that we collect includes no unique identifiers. The data is anonymised, that is, there is nothing in the data that trace the data back to you or your company as the source. It is stored, anonymised and aggregated where appropriate with all other information from all other sources. All data is encrypted in storage and no personal data is included.
WHY FARGO SYSTEMS COLLECTS DATA
We use data to build better services. We use the information we collect from all our services for many purposes, such as those detailed above. We use your information to deliver our services, like processing your data in order to return results or helping you to share content with intended recipients and receive data from others. We also use your information to ensure our services are working as intended, such as tracking system errors or troubleshooting issues that you report to us.
And we use your information to make improvements to our services and to develop new services also. We use the information we collect in existing services to help us develop new ones. We also use data for analytics and measurement to understand how our services are being used. We may use information we collect, like your ‘Traffic Supervisor’ email address, to interact with you directly. For example, we may send you a notification about an issue fix, or we may let you know about upcoming changes or improvements to our services. And if you contact Fargo Systems, we’ll keep a record of your request and its history in order to help solve any issues you might be facing. We use information to help improve the reliability of our services.
We may use automated systems that analyse your data to provide you with things like customised features tailored to how you use our services. For example, we may turn on or off a feature depending on whether you use it or not. We also use algorithms to recognize patterns in data. We may combine the information we collect among our services for the purposes described above.
CONTROLLING THE DATA YOU SHARE
Your data or devices may have controls that determine what information we collect. For example, you can modify location settings on your Android device. When you share your information with specific others, you have control over how and whether you share it. For example, you can share proof-of-delivery and job status information vias email or web portal or you can decide not to.
We process your information for our legitimate interests and those of third parties while applying appropriate safeguards that protect your privacy. This means that we process your information for things like providing, maintaining, and improving our services to meet the needs of our users, developing new products and features that are useful for our users and understanding how people use our services to ensure and improve the performance of our services.
RETAINING YOUR INFORMATION
We retain the data we collect for different periods of time depending on what it is, how we use it, and how you configure your settings. Some data you can delete whenever you like, other data is deleted or anonymised automatically after a set period of time. We keep some data for the duration that we provide services to you, such as information about how often you use our services. And some data we retain for longer periods of time when necessary for legitimate business or legal purposes, such as security, fraud and abuse prevention, or financial record-keeping. When we delete data, we will endeavour to make sure that your data is safely and completely removed from our servers or retained only in anonymized form. We try to ensure that our services protect information from accidental or malicious deletion.
DATA TRANSFER AND STORAGE
We may use services and servers located around the world and unless explicitly specified in your terms and conditions your information may be processed on servers located outside of the country where your business is based. Data protection laws vary among countries, with some providing more protection than others. Regardless of where your information is processed, we apply the same policy. We also may need to comply with certain legal frameworks relating to the transfer of data. We may be required to work with appropriate regulatory authorities, including local data protection authorities and legal bodies.
This Data Usage Policy applies to all of the services and products offered by Fargo Systems Limited.